Shipping policy
Shipping and order confirmation policy
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order(s) have shipped. Please add delivery time after items being shipped.
Your order may be cancelled in case the items is out of stock. Shipping delays may occur due weather, high volume of orders, postal service problems and carrier/courier. We use our local staff, Fedex, UPS, Canpar and Canada Post. We could not deliver using your own shipping accounts with different couriers or Canada Post.
Depending on your order, we may send by pallet to your delivery address.
Domestic (CANADA) Shipping Rates and Estimates
CANADA
LOCAL Delivery: Selected locations around Toronto, ON (see note below)
FREE local delivery is available for orders over $100 before sales tax for selected regions around Toronto, ON. Eligibility depends on the delivery address. You will receive an option of LOCAL delivery during the checkout if your address is within the delivery boundary.
For Order under $100 before sales tax: $25 plus sales tax for local delivery.
Deliveries are made from 9 am-5pm on Monday to Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
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For CANADA: Free shipping for orders over $199 before sales tax
ONTARIO: $25 flat rate per case /$35 for oversize case shipping outside Local Delivery regions
OTHER Provinces: $25 flat rate per case /$35 for oversize case shipping
** The above rates apply to most regions in Canada. There may be extra surcharges for remote areas as defined by Canada Post or third party delivery companies (e.g. Fedex, UPS). Before your order is fullfilled, our staff will review and discuss with remote customers to provide the best solution.
SHIPPING
When you place an order, we require 2 to 3 business days for confirmation order and processing time. This is BEFORE shipping. We will notify when your order is shipped.
| Shipping delivery |
Estimated delivery time |
Price |
|
|
|
|
|
Southern Ontario |
3 to 5 business days |
$25 per cs. /$35 oversize cs. |
|
Northern Ontario |
7 to 10 business days |
$25 per cs. /$35 oversize cs. |
|
Other Canadian Prov |
7 to 14 business days |
$25 per cs. /$35 oversize cs. |
In-store pickup
Pickup is very limited due to safety protocol in the warehouse. Pickup may be arranged for certain circumstances i.e. bulk order. Please contact contact.todestiny@gmail.com
International Shipping
For Continental USA only: please contact jstgroup@yahoo.com to arrange shipping to your area (minimum order usually apply)
At this time, we do not ship to other countries than the USA
Your order may be subject to import duties and taxes which are incurred once a shipment reaches your destination country. JS Tunggal Group Inc. is not responsible for these charges if they are applied and are your responsibility as the customer. However, we will work with you to obtain best value for your order.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48-72 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at jstgroup@yahoo.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
In general, No Shipping to P.O. Box. Please check with us
Order, Refunds, Returns, and exchanges
Summarize your return policy here and link out to your full return policy page if you have one.
We will review and confirm each incoming orders. In the event of out of stock or limited inventory, we will communicate with customer to offer best solution. We respectfully reserve the right to cancel the order to ensure that both parties are satisfied
We accept returns up to 10 days after delivery, if the item is damaged or the wrong item(s) sent by us. No return, return or exchange on clearance, sale, specialty or bulk orders.
In the event that your order arrives damaged in any way, please email us as soon as possible at jstgroup@yahoo.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at contact.todestiny@gmail.com